Interviewed on 9 May 08
Mette Sorensen, Marketing Associate
ServePath is a managed server hosting and data center provider. We deliver powerful, affordable server hosting, custom-built to meet your requirements. Because ServePath is exclusively focused on providing dedicated servers, all of our resources are devoted to providing you with the best dedicated server hosting possible.
We own and operate our own state-of-the-art data center in the world’s top Internet center, the San Francisco / Silicon Valley area. Over 39% of US Internet traffic and 30% of World Internet traffic either originates or terminates here. Our tier-1 network includes connections to top fiber backbones such as UUNet, Level 3, NTT/Verio, and AboveNet. We also peer with almost 40 other networks at PAIX in nearby Palo Alto, the World's original Internet exchange.
ServePath customer engineers are always available to answer your questions and to ensure that any problems you may encounter can be rapidly addressed. We provide technical support 24/7/365 via toll-free and international phone numbers, an online ticketing system, and live online chat.
What unique selling points do you offer?
At ServePath we like to think of ourselves as a small, specialized shop as opposed to a big retailer. Because we specialize in dedicated servers and managed services, we are able to work closely with our clients to create a solution that meets their exact needs and requirements.
Describe the services you offer?
Web hosting to us means the ability to provide the customized infrastructure that our clients need to succeed in their field. ServePath should provide a dedicated hosting platform that allows our clients to think about web hosting as little as possible, and instead focus on their business.
Describe your target market?
We are targeting small to medium sized businesses, in particular those with highly specialized and demanding Internet requirements. If you are looking for a dedicated server specialist who can create a solution to fit your exact needs, ServePath is definitely the right place for you!
How is your company planning for the future?
In 5 years ServePath will be right here, continuing to do what we do best: providing excellent hosting to a multitude of clients. We are always launching new services and products to meet the changing requirements of the industry, and we will continue to do so in the years to come. In 2005 we launched a number of new managed services, including a new Managed Backup service, ActiveAlert monitoring, a Server Hardware Component Monitoring service, and more.
What benefits can you offer your customers?
ServePath understands that every client is different, which is why our dedicated sales representatives will work with you to find a solution that is right for you and your business. We give you the freedom to custom-build your server and let you choose from different processors, multiple hard drives, RAM upgrades and a variety of software and service options. On the network side, all of our servers include full 100Mbps burstable connections to the Internet, with HSRP protected private VLANs. If you require multiple servers, further customizations are possible including clustering, load balancing, and private back-end networks. Finally, we offer a full menu of managed services from dedicated hardware firewalls to managed backup to custom monitoring and alerting solutions.
How do you support your customers?
We provide technical support 24/7/365 via toll-free and international phone numbers, an online ticketing system, and live online chat. Engineers are always on duty in our large, on-site network operations center (NOC) to assist you. We also have a Professional Services team of experienced engineers who can help with third party applications, custom integration projects, and general systems administration on a consulting basis.
