Interviewed on 16 Feb 09
Marvin Dreyer, CEO
Gossimer is one of the most trusted web hosting and domain name registration company that guarantees 99.99% uptime, unlimited space, unlimited bandwidth, unlimited database space, unlimited email accounts, unlimited FTP users, and 24X7 customer support on the purchases of its web hosting plan and other related products. We also offer the best-in-the-industry price on digital certificates, e-mail hosting, and site builder. Our products come with a 30-days iron-clad money back guarantee.
For web hosting resellers, we also provide custom-branded, private-labeled web hosting reseller accounts. Our resellers have full control on the look and feel of their web hosting store front. And for the backend we provide a set of automation tool that helps resellers automate various parts of their business. We provide a multilingual control panel to our resellers to assist them custom-brand their web hosting and domain name registration business. Setting up a reseller account using our system is as easy (if not easier) as eating a chocolate cake. To further assist, we also have a dedicated team of support staff that helps resellers setup their web hosting and domain name registration business. And at no point we come out from hiding, which means none of our resellers’ customers come to know that Gossimer is providing the hosting service. We are against customer snatching and best of all we provide reseller accounts for free, we do not charge just to setup an account like the others in the industry.
What unique selling points do you offer?
In the world where web space and bandwidth has become a commodity, we have not put any artificial cap on the amount of space or bandwidth our customer should use. Instead of creating artificial product divisions, we have consolidated our offers to provide the ultimate hosting plan that will meet all the present and future needs of every web master and business. We provide unlimited hosting solution to anyone interested in getting world-class hosting that never fails. This is our USP.
Another thing that sets us apart from the competition is the agility of our support team. We have a passionate lot of support staff who knows everything about web hosting, domain registration, reselling, digital certificate, etc.
Describe the services you offer?
Of late we have consolidated all our web hosting plans and created an unlimited web hosting plan, “the Ultimate Web hosting Plan”, in which there is no limit on anything – be it bandwidth, disk usage, database, e-mail accounts, etc. We also provide $50 Yahoo Credit free with every web hosting account, which webmasters can use to promote their websites.
We are also known in the industry for our domain name promotions. Prices of our products are always way too tough for the competitors to match – be it the prices of our domain names, or those of digital certificates, or even our e-mail hosting (the Ultimate e-mail hosting) for which we charge merely $1/month and give unlimited e-mail accounts each with 2GB storage space each, web-based Email Access, SMTP/POP3/IMAP access, SPAM protection, virus protection, mailing list, total DNS control, and easy-to-use control panel, etc.
We also offer free DNS service, domain forwarding, mail forward, and provide easy-to-use domain management control panel as well as a bulk tool that helps webmasters manage their growing (or already grown-up) domain portfolio with each of the domain name we sell.
Apart from the above mentioned killer free tools, we also provide free privacy protection service and domain theft protection service to protect our customers’ domain from domainjackers (domain hijackers).
When it comes to digital certificates, we provide four types of security products namely: SSL 123 certification, SGC Supercert, Web server certificate, and Wildcard Server Certificate. All our certificates are very reliable and economic.
We also offer a site builder tool that comes loaded with 800+ unique designs, and 15,000+ templates. Each account comes with unlimited update facility as well.
Another product that we offer is shopping cart. It is one of the best in the industry. It is hard to believe, but at $8/month we offer full-feature 500-page e-commerce website that comes loaded with full-feature shopping cart that uses SSL secured checkout system. And on top of that there is no set up fee for the e-commerce website.
And for resellers, we have a very special arrangement. We have a comprehensive product portfolio for them, and also provide them a handful of automation tool that makes managing web hosting business a breeze.
Describe your target market?
Although our safe, secure, and stable web hosting account can meet the web hosting and related needs of any webmaster (of any size), we focus on the small and mid-size businesses, blogger, and online entrepreneurs and webmaster with our web hosting accounts.
Our internationally distributed datacenters are rightly placed to cater to the needs of our target market. Our customers are also from various European, Asian, and Latin American (non-English speaking) countries as well, who get served a non-English multilingual control panel that helps them manage their websites.
With our special domain name pricing we are targeting domain investors who have medium to large portfolio.
How is your company planning for the future?
We are working towards strengthening our datacenters. We are investing heavily in “state of the art” hardware. Our goal is to keep all our servers up to date and secure. Security of web hosting accounts and domain names is our main concern, and we are pursuing it with full force, and will continue to do so in time to come. Speedy delivery of the websites hosted with us is another goal that we are pursuing. From the time we have shifted our base to Melbourne (Florida), we are working on our support as well, and since then, things have changed significantly, and it will keep on changing; for better, of course.
What benefits can you offer your customers?
We give personal touch to all the service delivery, unlike big daddies of the web hosting world. They are too big to give personal attention to the individual problems. We believe each individual is special, so everyone’s problem needs special attention, without any delay.
We have our datacenters installed in various regions of the world that reduces the loading time of the websites hosted on them. The reduced loading time transforms in better customer experience. And our no-question-asked, 30-days money back guarantee is enough proof of the quality of the services we provide.
We provide safe, secure, stable, and robust server. On which data transfer and storage is safe. Our servers are lightening fast, and websites are delivered in a jiffy. We do not overload any of the servers. Each one of them is evenly loaded.
How do you support your customers?
Our support team is one of the best in the industry. We have a team of professionals who have in-depth knowledge on every aspects of web hosting and domain related topics. We also have an extensive knowledgebase which has answers to almost all the questions.
Our knowledgebase is available on http://support.gossimer.com where you can not only find answers to almost all your questions related to our products, but we also have included graphical tutorials on many issues that our customers may face or have struggled with in the past. If you do not find the answer to your question then use our extensive ticketing system to raise a support ticket.
And for those who want to contact us directly, we provide a toll-free telephone number. We do not keep our customers waiting for indefinite period. We understand that our customers call us for support only when in distress, that is why we attend to them without wasting any time, and solve their problem in the quickest possible time.
We also have a rapid-response e-mail system. We do not take days, like big daddies of the industry, to handle queries or to solve problems sent to us through mail. Our support team is also available on MSN and live chat. We have one of the most robust support systems in the industry.
